15-Day Delivery Guarantee

At Apextac Gear, we know you need your gear fast and reliable. That’s why we offer our 15-Day Delivery Guarantee on qualifying orders. If your package doesn't arrive within 15 days, we’ll give you shop credit equal to your shipping fee toward your next purchase!

Frequently Asked Questions (FAQ)

Q: Which countries and shipping services are eligible for the 15-Day Delivery Guarantee?

A:

This guarantee applies to all airmail shipments delivered to the United States (USA), United Kingdom (UK), and Canada. Economy Surface Mail is NOT covered !!

Q: How are the 15 days calculated?

A:

Day 1: The day the courier officially scans your package into their system (not the date the order was placed or update with tracking information).

Day 15: The date the tracking status shows the package as Delivered to your specified shipping address.

Note: Calculation is based on consecutive calendar days.

Q: What happens if my package takes longer than 15 days to arrive?

A:

If your tracking status shows that delivery took more than 15 calendar days from the initial courier scan to the delivery date, you are eligible for Apextac Gear Shop Credit.

Q: How much shop credit will I receive, and how do I claim it?

A:

To Claim: Simply reach out to our support team at info@apextacgear.com with your order number and tracking details within 14 days of delivery.

Issuance: Once verified, we will issue a store credit code directly to your email for your next purchase.

Redemption: You will receive a unique credit code valid for one-time use on a single future order.

Q: How long is the shop credit valid?

A:

Your shop credit code is valid for 90 days from the date of issuance. It must be applied at checkout before it expires.

Q: Are there any exclusions or exceptions to the 15-Day Guarantee?

A:

Yes, the guarantee does not cover delay situations caused by factors outside the courier's or Apextac Gear’s direct control, including:

Incorrect or incomplete shipping addresses provided by the customer.

Failed delivery attempts or missed deliveries requiring redelivery/pickup.

Delays caused by customs clearance, local taxes, or regulatory holds.

Severe weather events, natural disasters, or major courier disruptions.

Q: Who determines eligibility for the credit?

A:

Apextac Gear reserves the right to make the final decision on all claim approvals and shop credit determinations